ICON is a business consulting firm built by consultants from major businesses who understand the fast paced challenging business environmen of today. We are relationship driven, provide consultants with years of functional and practical experience, and focus everything on client service and integrity. ICON’s enterprise services have served and continue to serve clients from a range of industries including Energy and Utilities, Finance, Telecom, and Media and Entertainment.

We are people driven. ICON works to create sustainable relationships based on mutually gained trust, responsiveness and appropriate accountability. While ICON continually expands the infrastructure and resources available to our clients, we remain agile in our approach to customer service and the nurturing of our relationships. In fact, we believe that one of our best assets is our ability to "deliver big" and "act small."

Experience. ICON has grown rapidly into a professional services consulting firm. Our journey has resulted in a great deal of marketplace and industry vertical as well as functional experience. This experience and the insight it offers have helped us to recognize needs and develop solutions ahead of the curve.

Client service and integrity. We believe in our commitments. From account management, recruiting and consultant development to back office processing, we are committed to achieving the highest level of client satisfaction possible. To keep our clients happy, we offer:

• Recruiting of resources in 50 U.S. markets
  
• A common delivery model for clients with distributed operations
  
• Ability to scale our solutions from just-in-time recruitment of IT and business professionals to work on your site to accountability for turn-key completion of discreet projects
  
• A robust recruiting "engine" that can attract the best talent
  
• Dedicated client service representatives at a centralized customer service center, assuring high quality consultant payroll and client invoicing

Business Consulting Services:

• Business Process Improvement (BPI)
  • Decrease Operational Expenses
• Call Center Technology and Process Improvement
  • Enhance Customer Loyalty
  • Faster Collections
  • Improve Customer Retention Levels
  • Improve Average Handle Time With Better Processes
  • Increase Sales Per Customer
• Customer Relationship Management (CRM)
  • Faster Sales Cycles
  • Increase Competitive Differentiation
• Knowledge Management Assessments, Evaluation and Alignment
• Project and Program Management
• Staff Augmentation