Customer Relationship Management (CRM) for Cities

It is important to ICON that the cities of our great country have the resources necessary to make better decisions by giving each employee real-time information, eliminating IT costs and concerns associated with maintaining and upgrading separate applications and increase collaboration and improve relationships with partners, customers and vendors.

ICON markets directly to cities looking for a solution to their endless paper trails, unreformed business processes, reporting and tracking of taxpayer dollars on city projects.

Software packages for small businesses solve limited issues and leave you with multiple islands of data and expensive integration projects that never work. Information has to be manually re-entered or batched into other applications—wasting time and money. Take the burden off your business by providing a comprehensive solution that allows you to focus on running your business.

Increasingly, governmental agencies are bringing on customer relationship management tools to boost customer service, save on labor costs and improve business efficiency. Baltimore's 311 call center is a prime example of how a city agency is using CRM technology to achieve those benefits. Baltimore's CitiTrak system began with the public works system used for tracking, logging and solving service requests. In just one year, it has saved the municipality more than $13 million in labor costs and reduced waste.