Training your employees to dog paddle

Training is a critical part of any organization. As with any change, training your employees to dog paddle before they swim is key to their adoption of the new system.

Employee training is the most important aspect of post implementation. Training isn't merely re-iterating the help files but addressing why it's done a certain way as opposed to how it's done. Inadequate training can destroy a successful implementation.

Training benefits your work force by setting aside periods of time to allow them to work directly with the product. It reduces the anxiety of moving to a new system and facilitates user adoption. Training allows employees to interact with the system in a non-pressure environment while allowing them to understand the end-to-end process of a given scenario.

Training can be targeted at specific groups and roles so as not to overwhelm your staff with functionality they don't require.

It is important to train employees in line with your specific implementation and business process. That way lists, fields that are added, removed, renamed etc. can be explained in the proper context.

Training provides multi department understanding, results in higher productivity, reduces support calls and allows companies to manage their own systems.

At ICON we take all of this into consideration when preparing and performing training sessions. With our experience training large telecommunications clients, we're prepared to lead classes, advise executives and mentor business process owners through becoming NetSuite gurus.

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